Dynamics of Conflict Resolution

Course: Dynamics of Conflict Resolution

Method: Online
Length: 7 weeks (3 credits)

This course examines the fundamental nature of conflict: how conflict arises; the patterns it follows; the different levels at which it gets expressed; and the different ways in which people, communities, organizations, and societies understand and approach conflict. The course considers a range of theoretical approaches to conflict and conflict resolution and looks at particular dynamics that define the way in which conflict plays out. The course considers particularly how conflict is defined by the interplay of power, communication, and culture.

Badges and Certificates

Dynamics of Conflict Resolution is one of two courses that together lead to the Negotiation and Conflict Resolution: Fundamentals badge. It is also one of five courses in the Negotiation and Conflict Resolution Graduate Certificate and also in the Healthcare Collaboration and Conflict Management Graduate Certificate.


By the completion of this course, students will: 

  1. Gain an overview of the major theories of conflict and conflict resolution
  2. Map out the elements, causes and nature of conflict
  3. Look at what motivates people and groups in conflict
  4. Consider the different levels at which conflict plays out for participants
  5. Examine the different ways in which people engage and avoid conflict
  6. Assess how communication  processes can escalate conflict or help it play out in a more constructive fashion
  7. Demonstrate how people construct narratives that sustain them in conflict and how these narratives can evolve in a more constructive way
  8. Chart the dynamics of power and  the impact it has on conflict
  9. Apply these concepts to conflicts of interest with students

Upcoming Courses

Spring 2019: Jan. 14, 2019 – March 3, 2019
Summer 2019: May 13, 2019 – June 30, 2019

Registration coming soon