Audience: Executives, managers, professionals, supervisors
Method: Online or in-person
Duration: 4 hours
In all sorts of interactions, there are distinctive styles of communication that one may take, depending on the situation. For example, in conflict situations, there are a variety of methods to dealing with, analyzing, and working through conflict. Communication (written, nonverbal, and verbal) influences the ability to get an interview, a promotion, lunch with a potential mentor, or even fired. Finally, some research has suggested that people tend to have some primary styles that they use across situations (e.g., Norton’s Communication Styles: dominant, dramatic, contentious, animated, impression leaving, relaxed, open, or friendly). The interesting thing about communication is that every person uses communication differently - what works for one person may not work for another. While there are different styles that could be used in diverse contexts, we will also discuss how no single style is the most effective in every situation.
One of four courses in the communication badge
- Identify different styles of communication in different contexts
- Evaluate the strengths and weaknesses of different styles
- Discuss the importance of competent communicators to adapt styles depending on the appropriateness in a given situation.