Mediation Process

Course: Mediation Process

Method: Online/Hybridhybrid
Length: 7 weeks (3 credits)

This online seven-week course, with a required two half-day required face-to-face on campus workshop, introduces students to the theories, models, skills and techniques used in mediation, a major conflict engagement process. Students are given opportunities to practice various techniques used by mediators during the mediation process through diverse teaching methods including: online discussions, demonstration role plays, active learning exercises, videos and readings. Students also consider the impact of various issues, including trust, forgiveness, culture, gender and power on the mediation process; the role of the mediator, parties, and attorneys in mediation; the connection between mediator ethics and Ignatian values; and challenges which arise during mediation. 

The mediation workshop, together with the seven weeks of online instruction, fulfills the Basic Mediator Training requirements and it is approved by the Office of Dispute Resolution (ODR), Nebraska Supreme Court. Students who successfully complete this course will receive a Certificate of Participation in the ODR approved workshop, which also fulfills the prerequisite for taking the Family Mediation Training in Nebraska.

Students will also earn a badge in Mediation from Creighton University.


By the completion of this course, students will: 

  1. Explain key terms and concepts related to the field of conflict engagement 
  2. Analyze conflicts by examining the factors which contribute to and influence their direction and/or expression 
  3. Differentiate between the roles which conflict practitioners can assume when intervening/engaging in conflict
  4. Describe the key characteristics of different processes on the conflict intervention and engagement continuum.
  5. Determine the appropriate process(es) of engagement/intervention for different types/stages of conflict situations.

Upcoming Courses

This course is offered twice per year: once in fall and once in spring. Next course: Spring 2019 (March 18 to May 5) with the required face-to-face on-campus workshop on Wednesday, April 17, 2019 and Wednesday, May 1, 2019, both from 4:30 to 7:30 p.m.