NCR 634 Mediation Process Oct 2019

Mediation Process
Monday, October 21, 2019 - 12:00am - Saturday, December 7, 2019 - 12:00am

On-campus workshops: Saturday, November 16, 2019, 9 a.m.–Noon; Wednesday, November 27, 2019, 4:30–7:30 p.m.
Audience: Individuals who wish to work as mediators in the conflict engagement field or others such as health care professionals, teachers, attorneys, law enforcement professionals, and individuals already in or aspiring to be in positions of leadership and/or management
Method: Online hybrid
Instructor: Kathy Gonzales
Registration deadline: 10/14/19
Credit hours: 3
Cost: $2,610

Sign Up

This course is offered at a lower cost for those seeking a certificate of completion without college credits. You can register here.

This seven-week course is taught online, with two required half-day, on-campus workshops. The course introduces students to the theories, models, skills and techniques used in mediation, a major conflict engagement process. Students are given opportunities to practice various techniques used by mediators during the mediation process through online discussions, demonstration role plays, active learning exercises, videos and readings. Students will also explore:

  • The impact of various issues, including trust, forgiveness, culture, gender and power on the mediation process
  • The role of the mediator, parties and attorneys in mediation
  • The connection between mediator ethics and Ignatian values
  • Challenges that arise during mediation

The mediation workshop, together with the seven weeks of online instruction, fulfills the Basic Mediator Training requirements and it is approved by the Office of Dispute Resolution (ODR), Nebraska Supreme Court. Students who successfully complete this course will receive a Certificate of Participation in the ODR-approved workshop, which also fulfills the prerequisite for taking the Family Mediation Training in Nebraska.


Those who take this course will gain a new appreciation of the dimensions of conflict, the key principles and skills of mediation and how those principles and skills can be applied to effectively manage conflict when it arises in the home, workplace or in community spaces.

Upon completing this course, participants should be able to:

  • Explain key terms and concepts related to the field of conflict engagement
  • Analyze conflicts by examining the factors that contribute to and influence their direction and/or expression
  • Differentiate between the roles that conflict practitioners can assume when intervening/engaging in conflict
  • Describe the key characteristics of different processes on the conflict intervention and engagement continuum
  • Determine the appropriate process(es) of engagement/intervention for different types/stages of conflict situations

Student interactions and viewpoints are a vital part of our rich learning environment. For this reason, Creighton reserves the right to cancel courses and issue refunds in the case of low registration numbers.

Online / Location of on-campus workshops to be determined.